# Support

URL: https://quietscribe.app/en/support/

To get help with Quiet Scribe, email damianoliva.dev@gmail.com with your device, system version and a short description of the problem. Below are fixes for the most common issues.

## Contact support

We answer by email. Please include your device model, system version and Quiet Scribe version (in Settings). damianoliva.dev@gmail.com

## Common issues

### Quiet Scribe can't record (microphone)

- Without the microphone, Quiet Scribe cannot record. Open Settings → Privacy & Security → Microphone and turn on Quiet Scribe.
- If the microphone is busy, close other apps that are using it and try again.
- On Apple Watch, turn on microphone access in the watch's Settings → Privacy & Security → Microphone.

### On Mac, the other participants aren't recorded

- Choose the Video call mode, which captures your microphone and the meeting audio in separate tracks.
- Allow System Audio Recording for Quiet Scribe in System Settings → Privacy & Security. Quiet Scribe records audio only, never your screen.
- After enabling the permission you may need to quit and reopen Quiet Scribe.
- Without that permission you can still record in-person meetings with the microphone.

### There's no transcript

- Without speech recognition there is no transcription. Turn it on for Quiet Scribe in Settings → Privacy & Security → Speech Recognition.
- The first time you transcribe in a language, the device downloads its language model; keep a connection until it finishes.
- Transcribing takes about half the length of the meeting.

### The minutes or Ask aren't available

- AI minutes and Ask need Apple Intelligence. Turn it on in Settings → Apple Intelligence & Siri and try again.
- If Apple Intelligence is still downloading its model, wait a few minutes and retry.
- On devices that don't support Apple Intelligence, Quiet Scribe still records and transcribes.

### Apple Watch recordings don't reach my iPhone

- Recordings are sent automatically when your iPhone is nearby; open Quiet Scribe on the iPhone to speed up syncing.
- If the watch says your iPhone isn't connected yet, wait a moment and try again.
- To start recording hands-free, say “Start a meeting recording in Quiet Scribe” to Siri, or assign the shortcut to the Action button on Apple Watch Ultra.

### The transcription language isn't available

- Quiet Scribe transcribes and writes minutes in English and Spanish. Choose the language or Automatic in Settings.
- If the device can't download the language model, check your connection and storage, then try again.

### A meeting doesn't appear on my other device

- Make sure iCloud is on for Quiet Scribe on both devices and that you're signed in with the same Apple Account.
- Audio files are not synced: a meeting recorded on another device shows its transcript and minutes, but not the audio.

## Privacy

Quiet Scribe doesn't collect your data, so support only sees what you choose to send by email. [Read the privacy policy](https://quietscribe.app/en/privacy-policy/)